Laybuy, Return & Refund Policies
Wedding Apparel NZ laybuy policy:
1. What is a laybuy?
A laybuy sale is one where you pay by installments and the goods are held by the retailer until you pay off the balance. With laybuy sales, you don't own the goods until you've made the final payment. It's the retailer's responsibility to have the goods insured.
2. Laybuy agreement
Every laybuy sale agreement must be in writing and expressed in plain language. Both parties must agree to the laybuy terms and conditions before laybuy commences. You must be given a copy at the time the agreement is made. The agreement must also include the total price payable and must be dated. Wedding Apparel NZ requires a $50 non refundable deposit (see cancellation section for more info). Wedding Apparel NZ allows weekly or fortnightly payments to be agreed upon before laybuy commences.
3. Keeping track of your payments
At any time you can request an up to date statement detailing the price, the amount you’ve paid, how much is owing, and any cancellation charge payable if you cancel. The retailer has 5 working days to provide the statement. It must be provided free of charge.
4. Late payments
While our laybuy policy doesn't charge you any interest or upfront fees, a late payment fee of $10 will be charged in respect to every missed payment on the laybuy. If there are any failed payments you will be notified immediately and will be given a grace period of 24 hours to deposit this to avoid your late fee. If you are unable to meet the whole payment one week please notify us immediately and we can discuss an amount that is affordable for that following pay cycle with no late fee (minimum payment of $10). You must pay the remaining amount in the next pay cycle. See section 5 for ongoing payment trouble clause.
5. Trouble meeting payments?
If you're having trouble meeting payments, but want to continue your laybuy agreement, ask the contact Wedding Apparel NZ immediately. We can work on a solution to this to avoid late payment fees. For example if the time period can be extended, the amount of each payment can be reduced. They don't have to agree, but it will often be a more satisfactory option for both sides than cancelling the deal.
6. Cancellation of your laybuy
You can cancel a laybuy at any time before you take possession of the goods and you don't have to give a reason. Wedding Apparel NZ require you to pay a cancellation charge of $50 (initial $50 non refundable deposit). This is to cover administrative costs, holding and insurance costs. Wedding Apparel NZ can only cancel a laybuy and charge you a cancellation fee if you break the agreement (for example, by not keeping up the payments). Whichever side cancels, you’re entitled to a refund of your items minus your $50 non refundable deposit. Wedding Apparel NZ also reserves the right to keep the costs of any personalized items manufactured during this laybuy period. Before your personalised items are manufactured you will be contacted to confirm the product and notified if this clause.
7. Price changes
Wedding Apparel NZ cannot increase the price of laybuy goods. But if you have an item on laybuy and that same item in the shop is reduced in price, you still have to pay the original price. This is because the laybuy agreement is a contract that can't be altered unless both sides agree.
8. Damaged goods
Goods on laybuy are still covered by the Consumer Guarantees Act. If the goods are damaged or faulty, the shop must repair them, replace them, or give you a full refund. If you wished, you could negotiate a discount. With laybuy sales, you don't own the goods until you've made the final payment. It's the retailer's responsibility to have the goods insured.
Wedding Apparel NZ return policy:
Wedding Apparel NZ do not offer returns on items that are personalised if there is no damage or the item(s) are not faulty (See refund policy for damaged/ faulty goods). Wedding Apparel NZ reserves the right to decline any return requests for non personalised items, however all customers have the right to put in a return request. Return requests will only be eligible for store credit within 7 days of the item(s) arriving with you (according to tracking details). To be eligible for a return your item(s) must be in their original condition. This means they must be brand new, unwashed, tag attached (if any.) They must also be in their original packaging. Items excluded from returns include: Sale items or any items purchased with a bulk deal discount. Email a return request to firstname.lastname@example.org with the following details included: Full name Order number Item(s) you would like to return. Please allow 3/4 business days for a reply. Please note: Customers are responsible for paying all shipping costs. Your store credit will consist of the total amount spent on the item(s) minus the shipping costs. Shipping costs are non-refundable.
Wedding Apparel NZ refund policy:
Due to the nature of our store we will only be able to provide you with a refund with items you have received are damaged and/or faulty. If an item arrives to you damaged please contact us immediately. The customer must provide proof of damaged goods. The customer will have 14 calendar days to request a refund for damage/faulty goods. Once the request is approved the money will be refunded (minus shipping costs) to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.